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Search articles below, browse a category, or contact support. Response targets are shown on the contact page.
Browse by category
Account
Creating, verifying, and signing in to your account.
4 articles
Enrollment
Adding riders, plans, and getting started.
2 articles
Course
Progress, quizzes, review, and the final exam.
4 articles
Payments
Receipts, failed payments, and refunds.
2 articles
Certificates
Downloading, sharing, and verifying certificates.
1 article
Practical skills
The optional in-person practical-skills check.
1 article
State guidance
How state legal updates are reviewed and published.
1 article
Guided troubleshooting
Common issues with step-by-step fixes.
- Email verification not received
- Rider Mode does not open
- Incorrect PIN or lockout
- Course progress did not save
- Quiz retake remains locked
- Certificate will not download
- Share link expired
- Payment did not complete
Each guide walks through the fix in the article page. If the issue continues, contact support.