Help center

Payments

Receipts, failed payments, and refunds.

  • Payments and receipts

    Where to find receipts and update payment details.

    Receipts are emailed at purchase and visible under your account. Payment issues? Try again from the checkout page and contact support if the problem continues.

  • Refund requests

    Eligibility and how to submit a request.

    Refunds may be requested within the eligibility window from your parent dashboard. Refund decisions and any related access changes are recorded in our audit log.

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