Help center

Account

Creating, verifying, and signing in to your account.

  • Creating and verifying an account

    How to sign up, verify your email, and finish onboarding.

    Create an account with your email and a strong password. We'll send a verification email — open it and select the confirmation link to activate your account.

    If the email doesn't arrive within a few minutes, check your spam folder and try the resend option on the sign-in screen. Verification links expire after 24 hours; requesting a new one is safe.

  • Signing in and resetting a password

    Trouble signing in or forgot your password.

    Use the sign-in page and enter the email you registered with. If you don't remember your password, choose "Forgot password" — we'll send a one-time reset link.

    Reset links expire after 60 minutes. Resetting your password does not change your Rider Mode PIN.

  • Setting or resetting Rider Mode PIN

    How Rider Mode PINs work and how to recover from a lockout.

    Each rider has a 4-digit PIN used to enter Rider Mode. Parents set the PIN from the rider's profile.

    After multiple incorrect attempts, Rider Mode locks for 15 minutes. As a parent, you can reset the PIN at any time from the rider's profile.

  • Privacy and account closure

    Requesting account or data closure.

    This guide is still being written. The information below is a short summary.

    Contact support to close your account or request data removal. We'll confirm your identity before making changes.

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